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“High Quality Furniture, At A Great Price. Very Pleased With Service”

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 Home :: Payment

Payment


Oakfurniture2u accepts payment via VISA Credit, VISA Electron (Debit), MasterCard, Maestro and Solo cards. On the payment page you may be prompted to enter a 'password protected identity checker'. For more information, consult your card issuer. All payment transactions are made through a secure server hosted by SagePay. When you make an order on the Oakfurniture2u website, you will receive confirmation email of your order and of payment. This is to indicate that we have received your order, and that payment has been received. Due to the nature of our SagePay card transaction system, your card is charged the full amount at the point of sale. In some cases, our items are ordered in especially from the supplier for your order; please bear this in mind when calculating delivery times.
In the case of a customer ordering a product that has been discontinued yet is inadvertently still available for purchase on our site, one of our team will get in touch with said customer as soon as possible to arrange a refund or a replacement item of similar value, and any extra payment that may be incurred.


We have a strict online payment policy – we do not accept payment over the telephone unless you are having a problem navigating our website or completing the payment process. In this case, we ask you to telephone us on 01902 399764 and speak to one of our team who will either help you resolve the technical issue or take payment over the phone.


Tax Charges


For all orders, the price indicated as due from you is inclusive of 17.5% VAT. If you require a VAT receipt with your order, please state that you do in the “Description” box during checkout and we will endeavour to make sure that your request is met.

 


Security and Privacy



Oakfurniture2u only disclose buyers’ information to third parties when it is necessary for an order to be fulfilled. These third parties will not disclose your information to any other third parties. We are dedicated to protecting your privacy, and we do not sell, trade or rent any of your personal details unless given express permission to do so. The information that we collect is done so lawfully and in Accordance with the Data Protection Act 1998. More information on the Data Protection Act can be found here.


In the event that we cannot accept payment for an item due to security concerns regarding the card used, we will endeavour to contact you as soon as possible to try and resolve the issue. If the issue cannot be resolved, or we cannot contact you within 48 hours of attempting to process the order, we will inform you of our intention to cancel and refund the order in the most direct means available. It is also for such security reasons that we reserve the right to cancel an order with no prior contact made to the customer in question.

No personal information entered by a user is stored by any organisation other than ourselves and the SagePay system. We have teamed up with SagePay (formerly Protx) to ensure that your credit or debit card details are handled with the utmost security.
All transaction information passed to SagePay’s systems use 128-bit SSL encryption to protect your data “in transit,” and any messages from SagePay are signed using MD5 hashing to prevent unauthorised access. No cardholder data passes unencrypted or in any kind of non-secure manner. Once the data is on SagePay’s systems, 256-bit encryption is used, an internationally recognised standard. Your card details are not held in clear text in ANY website.
In the unlikely event that Oakfurniture2u do have to handle a hard copy of your card details, they will be destroyed immediately.
In order for you to place an order with us, you will need to enter your name, address and telephone number; along with credit card details and any relevant security information. Please rest assured that this data is handled with the greatest of care. By placing an order with Oakfurniture2u you agree to let us hold your personal information on file; this is only accessible by our staff. As required by the Data Protection Act 1998, we follow a tight security schedule to protect your data from unauthorised access. If you are concerned or unsure about any information that we hold about you, please contact us to let us know your concerns.
 
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